Shipping & Delivery

Last updated: November 13, 2026

Where we ship

We offer free standard shipping to destinations available at checkout. Orders may be fulfilled by third-party partners from international fulfillment locations; dispatch location can vary by item and destination.

Processing and delivery estimates

Estimated delivery is 7–14 calendar days from the date you place your order, including order processing and transit. Processing normally takes 2–3 business days and is included in the 7–14 day total; it is not added on top.

A destination-specific estimate shown before checkout takes precedence. Delivery dates are estimates, not guarantees. Peak periods, customs and carrier delays may affect arrival.

Rates and Priority Shipping

Standard shipping is free, with no minimum order value, to destinations available at checkout. Priority Shipping is an optional handling upgrade; any selected service fee is separate from free standard shipping. It does not guarantee an arrival date.

Tracking and separate parcels

We will send a tracking link after dispatch. Items may arrive separately if fulfilled from different locations. A newly created tracking number may not show movement immediately.

Changes, delays and missing parcels

Please check your address before payment and contact us promptly if it needs changing. If we cannot dispatch within the promised period, we will contact you about the revised timing and available cancellation/refund options. For an unfulfilled order that cannot proceed, we will refund the appropriate amount, including related charges as required.

If tracking shows a problem or a parcel has not arrived, contact us so we can investigate with the carrier.

Customs and taxes

Applicable charges shown at checkout form part of your order total. Contact us before ordering if you need help checking charges for your destination.

Damaged on arrival

Contact us with your order number and clear photos of the item and packaging if available. You can report a problem whether or not you selected Fragile Shipping Protection.

Questions? our support team

Support: contact our support team